Refund & Cancellation Policy

Sepera AI provides a software service in Software as a Service (SaaS) mode. The core functionality of the product consists of delivering predictive analytics and organisational wellbeing monitoring through proprietary Artificial Intelligence (AI) algorithms, with the aim of optimising business efficiency, reducing costs and increasing ROI. As this is a digital service executed immediately based on algorithmic computing power, the following rules govern the commercial relationship.

Pursuant to Art. 52, lett. o of Legislative Decree 206/2005, the 14-day right of withdrawal is excluded for the supply of digital content on a non-tangible medium where execution has begun with the consumer's express consent.

Acceptance: By subscribing to a paid plan, the user expressly requests the immediate execution of the service and AI analyses.

Loss of Right: The user acknowledges and accepts that upon first login or access to paid plan features, they will forfeit their right of withdrawal, as the service is deemed consumed at the moment the software instance is activated.

Sepera AI applies a strict no-refund policy.

B2B (VAT number): Professional customers are not entitled by law to any right of withdrawal or pro-rata refund.

B2C (Personal tax code): Refunds are excluded by virtue of the waiver accepted at checkout for the immediate activation of digital content.

No Physical Return: As this is an intangible product, no physical "return" procedure is applicable.

The user may cancel the automatic renewal of their subscription at any time, without penalty, through their Dashboard under Settings > Subscription Management.

Effect: Cancellation stops future charges but does not entitle the user to a refund of amounts already paid.

Remaining Access: The user will retain full access to AI features and reports until the natural expiry of the already-paid period (end of month or end of year), after which the account will revert to the Free plan.

Upgrade: Upgrading to a higher plan is immediate. The system calculates the pro-rata amount already paid and charges only the difference for the remaining days of the billing cycle.

Downgrade: Downgrading to a lower plan (or Free) takes effect only from the next billing cycle. No refunds are issued for switching to a lower-cost plan during an already-started month. Sepera AI is not responsible for any loss of data or AI features resulting from a downgrade chosen by the user.

Exceptional refunds will be considered exclusively in the event of:

Verified accidental double charges for the same billing period.

Total and prolonged inability to access the service due to causes attributable exclusively to Sepera AI systems for a period exceeding 7 consecutive working days.

This agreement is governed by Italian law. Any dispute relating to the validity, interpretation or execution of this agreement shall fall under the exclusive jurisdiction of the Court of Tivoli (RM), Italy.